* Current Processing time for orders is 7 -10 days *
THE MOON DEN
Shipping & Other Policies
Orders ship via USPS Priority (which includes tracking) or local delivery to certain Long Island towns. To confirm if you qualify for local delivery please email me. Most Nassau & Suffolk County towns are eligible. Because I craft my candles in small batches, and am a one person operation, orders may take up to one week to be assembled - after which, 2-5 days is the average shipping time. Your support & patience means the world!
There is always a chance an order might be delayed, especially surrounding the late December / early January weeks, and unfortunately we are both at the mercy of the carrier with this ! If you have specific time restraints- always email me at
Currently the shop is not set up to ship internationally, however, feel free to contact me to receive an estimate!
I accept venmo, paypal, and credit cards (via paypal). Note that you are able to check out as a paypal 'guest' if you do not wish to create an account.
Returns are only considered for damaged items.
I always try to confirm to ensure orders arrive safely, but sometimes life happens!
Please contact me & send images of your candles while still in the original packaging within 7 days
& ship items back within 21 days.
Items may be replaced or a credit in the form of a store coupon may be issued.
Candles are wrapped in recyclable perforated packaging paper & packed with love & biodegradable peanuts!